Ordering is easier than you may think!!
- Gather up to 30 of your favorite photos of you and/or
your pet.
- Scan/save your photos to a blank CD or prepare your hard
copy pictures for shipping.
- Select your favorite song or
songs to go with your pictures. Click here for
some suggestion
- Fill out the online order form by clicking here.
- Mail/email
your materials to us.
Visit our How
to Order page for detailed instructions.
Many clients prefer to scan their own photos or have them
scanned at a local photo lab (CVS allows you to scan up to
200 photos for around $4), to avoid having to send their
pictures through the mail. We accept photos in .jpg, .jpeg
or .bmp format. Giving us digital photographs is often more
convenient and will accelerate the design of your video album. If
you wish to email your digital photos to us, please send
them to sales@furrypetmemories.com and put
your name and order # in the email Subject line. See
our How
to Order page for detailed submitting instructions.
Photo touch-up is included in the price of your video, whether
or not we scan your photos or you scan them and send them
to us. Before creating your DVD video, we make every
effort to adjust the colors, light intensity, contrast, etc. We
will do this on all photos, no matter how we receive them
(digital photos, actual photographs). We can brighten
dark photos, detail blurred images, and correct over-exposed
shots. No matter the condition or quality of your old
photos, we will do everything possible to bring them back
to life!
If you do not have a scanner, we will be happy to scan your
photographs for you. We will professionally touch-up
all photos to the best we are able to and provide you with
a digital library on CD of all scanned photos. There
is an additional flat rate charge of $15.00 per order for
this service.
Once you have selected your music choices, you will submit
your selections to us during the ordering process.
You can be almost certain that all music is copyrighted.
In order for us to use copy-written music in your video album,
each song must be purchased either on original CD or via ITunes, Napster or Yahoo
Music. We of course, will do this for you and
keep all records on file. By submitting an order form
and agreeing to our terms of service, our customers agree
that they acknowledge and accept use of all music used in
their video. Under copyright law, customers may then display
their video album for personal family and friends. Mass
production of a video album is strictly prohibited without
purchasing the additional copyright licensing per song used.
We will create a "high tech slide show" that brings
your snapshots to life on DVD using high quality transitions,
carefully synchronized with your favorite music. Furry Pet
Memories produces video albums using a high quality scanner
and cutting edge software. You will marvel at how emotional
your video will be. If you mailed pictures to us, they will
be returned to you when your DVD video ships.
At this time, we can only accept short video files, created
on a digital camera. The file can be no larger than
5MB. Once you have placed your order, simply email
the video file to sales@furrypetmemories.com and
be sure to include your name and order # in the email
Subject line. It is recommended (but not required)
that you compress your video file using WinZip prior
to emailing it to us.
Once everything has been received, our production time is
approximately 5 business days. You will receive 2 order
status email messages, one when we receive your materials
and a second email when we ship your final product. If
you need your DVD sooner, rush processing is available. Please
see below.
Don't worry, we can accommodate you. Rush orders can
be completed in as little as 3 business days (excluding shipping
time). The charge for this service is $20 and includes
shipment via USPS Priority Mail.
The customer is responsible for all shipping charges if
they need to mail us their materials. Shipping of the
customer's materials back to them along with their new DVD
movie is free of charge. We ship via USPS Priority
Mail. Transit time is 2-3 days. You will be provided
with a tracking number and every shipment will be fully insured
up to the value of your order. If you wish to order
additional copies of your video, a $4.00 shipping surcharge
per copy will apply. If you require your video within
1 week, expedited shipping charges will apply. See
order form for details.
Yes. Additional copies can be ordered for $6.00 each
and includes the full DVD cover & label you receive with
your original copy. In addition, a $4.00 shipping
fee applies to each additional copy ordered. We also
keep your video archived for 1 year from date of purchase
if you wish to order additional copies at a later date.
We accept VISA, MASTERCARD, DISCOVER, personal checks, money
orders and payments through PayPal. If you pay by personal
check or money order, we cannot begin work on your video
until we receive the check or money order and it clears our
bank account. If you will be paying by personal check,
please notify us in advance.
Nearly all of the DVD players currently on the market support
our DVD format. If you purchased your player in the last
5 years, you should have no problem playing your DVD. If
you receive your DVD and it does not work with your player,
simply return the DVD to us, and we'll exchange it for a
VHS copy.
At this time, we do not offer any DVD disk & cover design
choices. However, if you have certain pictures you
would like us to use on the disk label and cover, please
feel free to specify this when you are numbering your pictures,
either on the image itself or on the sticky note.
Absolutely! We will send you a CD with your corrected
photographs! You can then take the CD to any photo lab and
have reprints made in any size. These photos can also be
viewed, edited, and printed on your home computer.
We certainly understand your concern. We want to be
there to help you in any way we can and make you feel comfortable
with working with us. Our order form is fully secure & security-protected
to ensure no personal and confidential information is not
easily accessible by "snooping eyes." One
way to know your shopping experience is safe, look for the "https://" URL
prefix in the internet address bar at the top of your browser
while you are viewing any page that requires credit card
or other personal information. Your privacy is of the
utmost importance to us and we will not sell or trade your
information to anyone.
Furry Pet Memories makes the donation on your behalf, in
your pet's name, directly to the non-profit organization,
The American Society for the Prevention of Cruelty to Animals
(ASPCA). You wil receive an email confirmation once the donation is processed. Since we are not a non-profit organization,
you cannot deduct the $10.00 as a charitable contribution. You
can however, make a contribution through our website and
that contribution is 100% tax deductible by you. Please
visit our Home page for the link to the ASPCA.
If you still have any questions that we have failed to address,
please visit our contact
us page to send us a message. As silly as it may
seem, we usually respond to email faster than we would via
telephone. If you need to speak with a live person,
we are always available during normal business hours.
